Overview

We are seeking experienced and customer-focused English Call Center Representatives to join our growing operations team. This is an excellent opportunity for individuals with a passion for service, excellence and strong communication skills to thrive in a dynamic, fast-paced, and tech-enabled environment. In this role, you will be responsible for providing high-quality support to customers, resolving inquiries related to products and services, and ensuring a positive customer experience through timely and professional interactions.

Responsibilities

• Handle inbound and outbound customer interactions via phone, email, or chat in a professional and courteous manner
• Assist customers in resolving service-related issues with efficiency and accuracy
• Deliver accurate information about company services and support customers through basic troubleshooting steps
• Maintain a customer-first approach in all communications, ensuring empathy and professionalism
• Document all customer interactions and follow up on pending issues where required
• Meet or exceed individual and team performance targets in accordance with service level agreements

Requirements

• Minimum 6 months of experience in a customer service or contact center environment
• Fluent English language skills (B2+)
• Strong interpersonal, communication, and problem-solving abilities
• Comfortable using computers, CRM systems, and other support tools
• Ability to work flexible shifts, including evenings, weekends, or holidays as needed
• Positive attitude, strong work ethic, and a collaborative mindset

What We Offer:

• Social and Medical Insurance
• Career growth